Support
NEXVOO Service and Support for technical support, repairs or more information in case of interest in and examples of Nexvoo products.
For Nexvoo customers with:
- Technical Support Request
- Check out our FAQs and get quick answers to frequently asked questions about our products.
- View the manual to help you set up and use your Nexvoo quickly.
- Contact one of our experts and send an email to support@nexvoo.eu.
- Ideas and suggestions for our products, please contact us at sales@nexvoo.eu.
- Other questions, please send an e-mail to info@nexvoo.eu.
For Nexvoo customers with:
A repair request. Your product has been manufactured to strict quality standards as required by the regulations for the manufacture of electronic devices. However, at some point during the product life cycle, some devices may experience problems. If this is the case and your product has a defect it must be evaluated by our technicians.
This evaluation will determine if the problem is the result of improper use and if it is covered by the warranty. If the fault is not due to a manufacturing or construction fault of the product, the repair is not covered by the warranty. You will be informed of any costs before we charge them. The repair services for Nexvoo products are provided by Sertronics Nederland B.V. Click here to register your repair request(https://www.sertronics.nl/nexvoo ). Please check our FAQ section before requesting a repair.
For partners, media, bloggers and Youtubers:
If you are interested in Nexvoo products and would like examples of our products or services, please contact us at info@nexvoo.eu.
Firmware (download ZIP files):
N110 (N110_0.132.181_20210930_update_ota.img)
N120U(N120U_0.44.57_220223_update_ota.img and N120U_MCU_V0.0.3_220223_pack.bin)
N380 SIP client(N380SipNexvooRtcoRelease_1.2.12_20210922.apk)
T530 SiP client(N380SipNexvooRtcoRelease_1.2.12_20210922.apk)
FAQ - Question and Answer:
You can access the N109, N110, N149 and N120U through the browser and view and configure the following settings in the web management platform.
- Device Information
- Configuring the remote control
- Configuration AI
- Firmware update
- Change password
- Restore default settings
Note: The web management platform is only available for Windows systems
After the N109, N110, N149 or N120U is connected to the power supply, it will turn on automatically. Connect the N109, N110, N149 or N120U to your computer via USB. Wait until your computer has installed the USB Audio, USB Camera and Remote NDIS drivers. After installation, the N109, N110, N149 or N120U is visible in Windows Device Manager.
Open the control panel of your computer
- open network and internet,
- view open network status,
- open tasks and choose change adapter settings.
You can identify the N109, N110 or N120U by the name “Remote NDIS-based Internet Sharing Device.
- Right-click on this device,
- select ‘Properties’,
- select ‘Network-Internet Protocol version 4(TCP/IPv4)’.
- and then manually configure the IP address.
IP address 172.16.110.7
Subnet mask 255.255.0.0
Default gateway 172.16.255.255
Launch the browser, enter http://172.16.110.6 to access the web management platform of the N109, N110, N149 or N120U. Enter the username and password and click “Sign In” to log in (Default Username: Admin, Password: 123456).
Note: Some browsers may not be fully compatible. Recommended browsers are Chrome/Firefox/Microsoft Edge
You can update the firmware of N109, N110, N149 and N120U via the web management platform. Log in to the web management platform via the browser. See FAQ “How do I adjust the settings of my N109, N110, N149 and N120U?”. Go to “System Settings -Firmware Update”. The Firmware update includes 2 options:
MCU update
Click or drag the firmware file with the format .bin to the firmware import area, then click the ‘Update’ button to start the MCU update.
System update
Click or drag the firmware file with the format .img to the firmware import area and then click the ‘Update’ button to start the MCU update.
Note: Make sure your computer does not go into sleep mode during the firmware update.
You can access the N149 through the browser and view and configure the following settings in the web management platform.
- Device Information
- Configuring the remote control
- Configuration AI
- Firmware update
- Change password
- Restore default settings
Note: The web management platform is only available for Windows systems.
After the N149 is connected to the power supply, it will turn on automatically, then press the Bluetooth button and the volume + button of the device for 3 seconds, the blue LED ring will flash and the N149 will play sound. The N149 will now switch to AP mode, the network name (SSID) is: NexPod.
Connect via WIFI to the N149 on your computer. Launch the browser, enter http://192.16.1.1 to access the web management platform of the N109, N110 or N120U. Enter the username and password and click “Login” to login (Default Username: Admin, Password: 123456).
Note: Some browsers may not be fully compatible. Recommended browsers are Chrome/Firefox/Microsoft Edge
Note: If not connected to the n149 within 5 minutes, the N149 will turn off the AP mode.
You can update the firmware of the N149 via the web management platform. Log in to the web management platform via the browser. See FAQ “How do I adjust the settings of my N149?”. Go to “System Settings -System Update.” Click or drag the firmware file with the format .img to the firmware import area and then click the “Update” button
Note: Make sure your computer does not go into sleep mode during the firmware update.
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